We hold stock for all schools at our Wembley warehouse but any item ordered is always subject to availability. Please allow at least 7 working days for any order to be processed.
We have weekly deliveries to schools during term-time or you can collect goods from us (with free and easy parking on-site!) during normal working hours. We are open Mon-Fri from 9.30am-5.00pm and also on Saturdays (only in August/September) from 10am - 5.00pm.
If you would prefer to have goods sent by courier they are subject to a minimum charge of £8.99. In some instances we may call you for additional payment if the weight/size of the package is not covered by this rate. Note that courier orders are also subject to 7 working days for processing.
Returns & Exchanges
If you wish to return or exchange an item it must be returned in original, unworn condition within 28 days, including all bagging and tags where applicable.
How to Return or Exchange Uniform
AT THE SCHOOL (TERM-TIME ONLY):
If you have items you wish to return or exchange you can do so through the school - you will need to leave the items at the reception with a note inside the bag advising us of your child's full name, the name of the school, your telephone number and instructions explaining what you wish us to do.
Upon receipt we will then act upon your instructions. Refunds will be made back to your card over the phone. Exchanges will be delivered back to the school the following week (subject to stock availability).
NOTE THAT IF YOU ARE EXCHANGING AN ITEM WE MUST RECEIVE BACK THE ITEM YOU WISH TO EXCHANGE FIRST BEFORE WE CAN SEND OUT A REPLACEMENT
AT OUR STORE (see www.aceclothing.co.uk for opening times):
You can also return or exchange any item at our store. Either post it or bring it in within 28 days of receiving it. The product should be unused, in its original condition and have all necessary labels attached. A valid receipt should be provided. We will try to return all money within one week of return by post/ courier or on the same day if returned in store.
If you wish to send anything back to us by post please follow the simple instructions below to enable us to handle your return as quickly as possible:
1. Return the item along with the returns slip giving the reason for the return. If you do not have the original returns slip, please send us a note detailing the reason for the return your child's school, child's name and a contact telephone number so as to identify your order. If you wish to exchange an item please also state the required size or item you wish to exchange your item for.
2. Wrap the item securely and address it to the following address:
12 Magnet Road
East Lane Business Park
Please be aware that it is your responsibility to arrange the safe return of any item so if you are sending it back by post we recommend that you use a secure, trackable service.